It’s no wonder that customer service roles are known for burnout and high turnover—a trend that has only increased during the Great Resignation. But it doesn’t have to be this way. By investing in the ...

In today’s digital age, remote work has become a viable option for many seeking flexibility and competitive salaries. With ...

IT and customer service company Provalus is revitalizing rural communities by bringing hundreds of technology jobs and ...

Customer service is at the heart of any major organization, and it is key to building human, trusted connections between brand and consumer. At Bloomberg, our Customer Support (BCS) team is essential ...

Switching careers can feel like starting over but it doesn’t have to be. P Pulse Mix Follow Whether you’re moving from customer service to tech support or even product management, one thing’s clear: ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

You’ve been there. Something’s not working right and you’re ready to lose your mind. Perhaps you were disconnected after holding for a support rep and listening to terrible music for twenty minutes.

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are ...

In an internal announcement on Monday morning, Microsoft revealed a new round of job cuts that will affect various roles in customer service, support, and sales. These cuts extend beyond the 10,000 ...