A recent Salesforce study predicts that AI will handle 50 per cent of India's customer service cases by 2027. Despite ...

In 2024 and 2025, John Harte was recognized for his leadership with the prestigious Stevie Awards for Leader of the Year, ...

IT and customer service company Provalus is revitalizing rural communities by bringing hundreds of technology jobs and ...

Australia’s technology workforce has gone into reverse, derailing the Albanese government’s goal of creating 1.2 million tech ...

While tech jobs are down nationwide, California has been hit particularly hard. Between 2020 and mid-2022, the state’s tech ...

Claims sit at the heart of the insurance promise—helping customers protect what matters most. But claims teams face ...

In today’s digital age, remote work has become a viable option for many seeking flexibility and competitive salaries. With ...

With hospitality industry booming, demand for food service programs at community colleges growing. Across the state, college students are learning how to turn their passion for food into careers.

For in-person teams, trust can often come from informal hallway conversations. Distributed companies have to be more ...

As jobs disappeared, young people left for big cities, but there’s a push to bring businesses back and spark a true rural ...

Others argue that certain job duties, such as public sanitation or defending alleged criminals, are heavily scrutinized ...