Designed by Mitel, Manufactured by Gigaset Mitel designs the hardware and owns the software that powers it, while Gigaset provides precision manufacturing. This model ensures seamless integration ...

With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

European enterprises operate within some of the world's most complex regulatory landscapes as they work to transform customer experiences. The IDC MarketScape noted, "Five9 is among global contact ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Pingale said the employees exploited loopholes in the computers, phones or laptops used by American citizens and installed malware in them. "Once the equipment started running slow, the employees ...

FILE PHOTO: The logo of U.S. networks giant Cisco Systems is seen in front of their headquarters in Issy-les-Moulineaux, near Paris, France August 6, 2022. REUTES/Sarah Meyssonnier/File Photo NEW ...

Construction work is taking place on a new "fit-for-purpose" family contact centre in Worksop. Work officially began on the project in the summer, and Nottinghamshire County Council said it is due to ...