If there is one question to rule all of marketing, it goes something like this: "On a scale of zero to 10, with 10 being the highest, how likely are you to recommend our company to a friend or ...

With rising customer adoption, to provide a few examples, we signed a multi-year managed services SaaS agreement with AT&T to ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

When companies consider the impact of today's tariffs, their first thought is often bottom-line costs and short-term hits to ...

Thank you, Liz, and good morning, everyone. Haley Fisackerly, our CEO at Entergy Mississippi, recently noted that customer rates would be 16% lower than they otherwise would have been due to these ...

The theological lesson is profound: Abraham, the prophet to the nations, taught that religion, transcendence, and ...

PALO ALTO, Calif., Oct. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the winners of its sixth annual CX Innovators Awards. The awards program recognizes companies that have uniquely ...

Beyond financial ROI, organizations can stand to gain recruitment advantages, higher employee Net Promoter Scores and ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

When an e-learning founder notices her premium video lessons show up on Telegram a week after launch, it’s not “marketing reach”. It’s a leak that kills months ...

Danone embedded workforce planning into business reviews and operating plans to make it a continuous, strategic capability.

AI has already driven significant productivity improvements across their organization 41% of respondents anticipate returns ...