Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

At a time when consumers can order their groceries, trade stocks and buy a car online, it's no surprise that the other side of the sales spectrum is moving online as well. Sales and marketing teams ...

Siebel Systems and IBM are developing a hosting service for customer relationship management software, reviving an effort Siebel abandoned two years ago. According to sources familiar with the project ...

Welcome! We are happy you are here. Thank you for your interest in building your skills within the Enrollment Management CRM (Salesforce/TargetX). Our goal is to help users understand the tools within ...

Siebel Systems and IBM are developing a hosting service for customer relationship management software, reviving an effort Siebel abandoned two years ago. According to sources familiar with the project ...