The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Five Black women who say they were refused service at a Denny’s in Pennsylvania last year due to electrical issues in the restaurant are suing the company and the franchisee for racial discrimination, ...

While a new financial report released Friday showed operating revenue of $80.5 billion, an increase of $916 million from last ...

Disney and YouTube TV reached a new deal to bring channels like ABC and ESPN back to the Google-owned live streaming platform ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in Hawai‘i.

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

The end of 2024 saw Microsoft Teams surpass 320 million global users, with more than one million organisations actively using ...

Spectrum is offering a $25,000 reward for information leading to the arrest of those responsible for the theft of fiber optic ...