Silicon Valley debates an AI development slowdown while Salesforce launches new enterprise AI governance tools at Dreamforce.
Salesforce, OpenAI CEO Sam Altman, and Marc Benioff discuss AIforce, customer operations, AI agents, and why better AI will ...
AI agents, cloud identity tokens and data sovereignty concerns are reshaping cybersecurity as enterprises race to regain ...
Plivo CPaaS is moving towards journey orchestration, here's how AI is helping to shape the future customer experience.
AI agent governance at runtime means controls have to survive after an agent leaves the planning stage and starts touching real systems. That includes current user identity, task-specific permissions, ...
Leaving AI agents unsupervised can create hidden customer risks. Learn why continuous observation must become a CX priority.
This week’s customer engagement news covers Sprinklr, Tealium, LivePerson, and Monte Carlo’s latest AI and journey updates ...
Oracle’s Q4 earnings show huge AI growth, but layoffs across support and success raise new risks for enterprise CX leaders.
PwC leaders explain how AI agents, connected data, and intelligent enterprise models are reshaping the future of CRM ...
Altman, Musk and Amodei support an AI slowdown. Is it a genuine safety intervention, or a strategic move by frontier AI ...
Gainsight’s community platform approach highlights what B2B businesses should consider when connecting peer engagement and retention.
CX Today covers news including Agent Assist, Agentic AI, AI Governance Tools, Quality Management (QM), Security and Compliance and more.
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