Silicon Valley debates an AI development slowdown while Salesforce launches new enterprise AI governance tools at Dreamforce.
Salesforce, OpenAI CEO Sam Altman, and Marc Benioff discuss AIforce, customer operations, AI agents, and why better AI will ...
AI agents, cloud identity tokens and data sovereignty concerns are reshaping cybersecurity as enterprises race to regain ...
Plivo CPaaS is moving towards journey orchestration, here's how AI is helping to shape the future customer experience.
AI agent governance at runtime means controls have to survive after an agent leaves the planning stage and starts touching real systems. That includes current user identity, task-specific permissions, ...
Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs.