Statement from the Taxpayers' Ombudsperson about the Canada Revenue Agency's progress halfway through its 100-day service improvement plan

Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe ...

In scathing report, AG finds CRA call centres are slow to answer and often inaccurate

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...
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CRA gave accurate tax info to 17% of individual callers: AG report

Auditor General Karen Hogan's report said most callers waited an average of 31 minutes, with just 18 per cent of calls ...
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CRA reports progress as call centre improvement plan hits 50-day mark

Centres now answering 77% of incoming calls, addressing backlogs Two senior officials working at the Canada Revenue Agency ...