When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. The best CRM software is an essential tool for modern businesses, streamlining customer ...

Whether you’re using a robust CRM, migrating to a new one, or just getting started in the CRM world, research is the first step on the path to CRM success. In order to prove the ROI, you need to ...

Microsoft made the Release Candidate (RC) test build of its Dynamics CRM 2011 offering available for download as of December 14. This is a publicly available RC and "will be available until the RTM ...

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

In what it hopes is the beginning of an avalanche of business for a new product, PeopleSoft Inc. announced July 19 that the State Department and the Internal Revenue Service are testing its entirely ...

Hosted customer relationship management (CRM) hype has failed to convert Open Universities Australia (OUA); with the distance education provider's inhouse PeopleSoft rollout sure to be closely watched ...

I’ve been writing and editing technology articles for more than seven years, most recently as part of PCMag's software team. I am responsible for content in the AI, financial, graphic design, ...