How the world’s largest call center operator is blending artificial intelligence with emotional intelligence

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?
MyNorthwest.com

Everett call center operator convicted in foreclosure scam targeting more than 1,000 homeowners

The operator of a group of boiler room-style call centers in Everett faces up to 20 years in prison for defrauding more than 1,000 homeowners who faced foreclosures, the Department of Justice (DOJ) ...
New York Post

Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...
Ars Technica

Softbank plans to cancel out angry customer voices using AI

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...