While Myanmar is notorious for its many scam call centres, one group decided to set up one here targeting their countrymen ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, says a union attempting to bring the employees into its fold.

The union claims 400 call centre jobs have been outsourced as part of an offshoring plan between WestJet and Telus Digital ...

As jobs disappeared, young people left for big cities, but there’s a push to bring businesses back and spark a true rural revival.

Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can quickly recap the most important information. This can save your staff time ...

Frost & Sullivan is pleased to announce that NCS has received the 2025 Singapore Customer Value Leadership Recognition in the contact center technology services industry for its outstanding ...

With the ability to deliver exceptional customer experience (CX) becoming a crucial part of modern business strategy, many organisations are discovering that traditional customer service models no ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service number is ...

Speaking at the Huduma Centre GPO in Nairobi, Public Service Cabinet Secretary Geoffrey Ruku said the week underscores the responsibility of all ministries, departments, and counties to serve Kenyans ...