Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that approximately 400 ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

While Myanmar is notorious for its many scam call centres, one group decided to set up one here targeting their countrymen ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, ...

Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the ...

If you are looking for a gadget support center nearby to solve all your device problems, then we have you sorted with this best service center in Thrissur. Dew Point Customer Care is one of the ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can quickly recap the most important information. This can save your staff time ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

OTTAWA — The Canada Revenue Agency’s contact centres provided accurate responses to questions about individuals’ taxes only 17 per cent of the time between February and May 2025, the federal auditor ...

Auditor General Karen Hogan has found that Canada Revenue Agency contact centres are repeatedly failing to answer calls in a timely manner — and when agents do connect to a customer, they often ...