Mary Navalinsky wasn’t on the job too long before she had her first experience as a front desk clerk for a hotel when she realized she could be overwhelmed. But her education and training kicked in, ...

SAN FRANCISCO, Oct. 29, 2025 /PRNewswire/ -- Canary Technologies, the award-winning AI-powered Guest Management System for hospitality, has been named the winner of the American Hotel & Lodging ...

Two bloggers walk into a hotel ... No, that’s not the opening line to a joke. We’re talking about two travelers who picked the same hotel chain — Andaz, a boutique Hyatt property. One stayed at a Los ...

A group of friends who traveled to Tennessee for a concert were more than ready to check into their hotel late at night — only to find no one working the front desk. “When you arrive to the hotel and ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

KANSAS CITY, Mo. (WHDH) — The front desk clerk at a hotel in Kansas City, Missouri reportedly made a duplicate key to get inside a woman’s hotel room, where he allegedly tried to rape her last month.

This week in hospitality, hotels evaluate the advantages of the private club model, and don't miss our new deep dive on the tech-driven evolution of the outdated hotel front desk. Throughout the week ...

Nothing makes my heart ricochet around my ribcage faster than hearing the phone ring in a hotel room. My first thought is always "WHO IS THAT?" and I stare at the ringing phone with a frozen, panicked ...

Over the past few years, we've seen an increase in the availability and usage of smart home and voice assistant devices. Perhaps you even bring your own smart speaker when you travel to play music, ...