The Employment Security Department (ESD) is adjusting unemployment benefits call center hours to help process the growing ...

Minnesota Aging Pathways (until last month, it was known as the Senior LinkAge Line) offers free help over the phone at 1-800 ...

Centerville Police have been using the state-of-the-art Live911 technology since July and have reported multiple successful ...

Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

Health system’s AI partner Hyro announces $45 million in new funding led by Healthier Capital, with participation from ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

JACKSONVILLE, Fla. — Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call center has been flooded with inquiries, reaching its ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

The Spokane City Council voted 6-0 to establish the Spokane United 911 Network. SPOKANE, Wash. – The Spokane City Council is considering an ordinance that proposes the establishment of a new 911 call ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...