When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

AI agents support a new approach to business operations that is proactive, context-aware, and tailored to each individual end ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...

HENDERSON, Nev.--(BUSINESS WIRE)--Paysign, Inc. (NASDAQ: PAYS), a leading provider of patient affordability programs, donor compensation solutions, engagement and management platforms and integrated ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE ...

NEW DELHI, Aug 30 (Reuters) - Indian Prime Minister Narendra Modi reaffirmed his support on Saturday for a peaceful settlement in Ukraine during a telephone conversation with Ukrainian President ...

Nunchuk Wallet announces the launch of native Miniscript support, allowing their users to construct customized Bitcoin scripts to secure their coins. Today Nunchuk Wallet releases support for fully ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...