A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Tech giants including Amazon and Microsoft restructure their workforce as artificial intelligence transforms industries, ...

Built using huge amounts of computing power at a Tennessee data center, Grok is Musk's attempt to outdo rivals such as OpenAI's ChatGPT and Google's Gemini in building an AI assistant that shows its ...

I found myself pouring my heart out, not to a human, but to a chatbot named Wysa on my phone. It nodded - virtually - asked ...

Missouri Attorney General Andrew Bailey, a Republican, called AI responses to be just “the tip of the iceberg” of what he ...

Visitors to the Idaho Division of Human Resources’s website can get quick answers from a new chatbot — powered by artificial ...

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

Billionaire and tech CEO Elon Musk has apologized for a response from Grok, the chatbot developed by his artificial ...