Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Don’t let poor unsubscribe UX drive spam complaints. Here’s how to protect your sender reputation — and retain trust.

Data platform provider introduces configurable customer identity matching technology that operates within existing data warehouses.

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

Modern CMOs must move beyond traditional roles to integrate data fluency, creative leadership and business strategy into a ...

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

Loyalty as a Long-Term Growth Strategy It costs significantly more to acquire a new customer than to retain an existing one, so loyalty is a critical growth lever. But the business case goes even ...

The Gist AI agent integration. Intuit embeds AI agents into QuickBooks to automate workflows. Human-AI collaboration. Businesses can access both AI-driven insights and expert support. Operational ...