Discover why AI adoption, workforce visibility, continuous coaching, and customer intelligence now matter more to WFM leaders.

Salesforce, OpenAI CEO Sam Altman, and Marc Benioff discuss AIforce, customer operations, AI agents, and why better AI will ...

Silicon Valley debates an AI development slowdown while Salesforce launches new enterprise AI governance tools at Dreamforce.

AI agents, cloud identity tokens and data sovereignty concerns are reshaping cybersecurity as enterprises race to regain ...

Plivo CPaaS is moving towards journey orchestration, here's how AI is helping to shape the future customer experience.

AI agent governance at runtime means controls have to survive after an agent leaves the planning stage and starts touching real systems. That includes current user identity, task-specific permissions, ...

Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs.

Oracle’s Q4 earnings show huge AI growth, but layoffs across support and success raise new risks for enterprise CX leaders.

Leaving AI agents unsupervised can create hidden customer risks. Learn why continuous observation must become a CX priority.

This week’s customer engagement news covers Sprinklr, Tealium, LivePerson, and Monte Carlo’s latest AI and journey updates ...

Gainsight’s community platform approach highlights what B2B businesses should consider when connecting peer engagement and retention.

CX Today explores how Reddit discussions can expose experience gaps and inform more responsive CX decisions for brands.