Sprinklr service isn't just commiting to AI explainability anymore, Sprinklr Autonomous Evaulation promises AI assurance ...

At Dreamforce 2026, CX Today’s Rob Scott explores why “flatbots” are being replaced by agentic AI built to personalize ...

As Altman, Musk, and Amodei call for slower frontier AI development, CX leaders face new questions on governance and trust.

Adobe CEO Anil Chakravarthy comes from CX orchestration. Here’s what his appointment could mean for Adobe’s AI, data, and CX ...

Explore this week’s customer analytics trends, from AI-driven action and unified signals to governance, context and omnichannel intelligence.

Silicon Valley debates an AI development slowdown while Salesforce launches new enterprise AI governance tools at Dreamforce.

This week’s customer engagement news covers Sprinklr, Tealium, LivePerson, and Monte Carlo’s latest AI and journey updates ...

Salesforce, OpenAI CEO Sam Altman, and Marc Benioff discuss AIforce, customer operations, AI agents, and why better AI will ...

Leaving AI agents unsupervised can create hidden customer risks. Learn why continuous observation must become a CX priority.

AI agents, cloud identity tokens and data sovereignty concerns are reshaping cybersecurity as enterprises race to regain ...

Plivo CPaaS is moving towards journey orchestration, here's how AI is helping to shape the future customer experience.

CX Today covers news including Call & Software, CPaaS, Messaging Apps, RCS Business Messaging Software and more.