Cop's tone of voice and attitude can escalate or de-escalate a situation
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I had the opportunity to let loose and act out with the Emergency Dept staff at Trinity Health Grand Rapids, who took the de-escalation class yesterday 😄 The 1:28 video snippet is of one of my scenarios, and the objective was to see if the students would scan the room for potential danger and weapons, and how they'd respond to it while dealing with a patient who was angrily refusing to leave. Here's a training review comment from an ER nurse that my team and I received: I had doubts about this
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Got in some night flying tonight and I'm so thankful for the gift of flight ✈️ | Gentle Response - Conflict De-escalation Training
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