What is the Service Level Management (SLM) Practice in ITIL 4?
4:15
YouTubeBeyond20
What is the Service Level Management (SLM) Practice in ITIL 4?
In this video, Erika Flora and Amanda Casteel of Beyond20 explain Service Level Management, Service Level Agreements, and newer, related concepts in ITIL 4. Read our blog article on the SLM practice here: https://www.beyond20.com/blog/itil-4-service-level-management-practice/ Join us for in-person or virtual ITIL 4 Foundation training: https ...
1.4K viewsMay 6, 2020
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