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1. Foundations of IT Support •\tWhat IT support does (Tier 1 vs Tier 2, Helpdesk vs Desktop Support) •\tUnderstanding operating systems (Windows, macOS, Linux basics) •\tPC hardware components (RAM, HDD/SSD, CPU, peripherals) •\tSoftware installation/troubleshooting •\tHow to document and escalate tickets 2. Networking Basics \t•\tWhat is a network? (LAN, WAN, Internet) \t•\tDevices: Modems, switches, routers, access points \t•\tIP addresses, Subnetting (/24, /30, etc.), DNS, DHCP \t•\tPing, ipc
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